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Courses

Mastering Communication Skills

Coming Soon

 

There are so many ways to get your needs met, but lack of communications skills can be a swift downfall. This course will offer participants an array of skills when dealing with students, parents, administrators and peers as well. Best practice for virtual communication as will the concept of semiotic communication. Anyone in the education field can benefit from this class. Videos and the latest articles about what works will be offered throughout each module.

The required textbook for this course is The Art of Communication , by Judy Apps.

Madonna University EDUT 5830.71


Graduate participants earn 3 semester hours of graduate credit and will receive a transcript from one of our partner institutions below. Professional development participants receive a certificate of completion for 45 hours of professional developments credit for face-to-face classes, and 60 hours of professional development credit for online classes.

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Module One: The Basics of This Essential Skill

Content:

  1. Exploring how one communicates to get their needs met from birth.
  2. Identifying how one’s innate personality effects their communication skills.
  3. Self-reflecting about their skills growing up.
  4. Explore their personality types via provided instrument.

Module Two: Revealing the Levels of Communication

Content:

  1. Identifying each level of communication from less to most impactful.
  2. Examine how cliché communication is perceived.
  3. Assessing the relationships that endure by sharing feelings and disclosing.
  4. Explore barriers to communication

Module Three: Understanding Conversation and the Use of Semiotics

Content:

  1. Uncover the work of Albert Mehrabian and how we understand messages.
  2. Examine why text messages whether to parents or cohorts is not recommended.
  3. Assess the uses of symbols, signs, and other semiotic communication in their school or work environment.
  4. Reflect on how the information will make the participant a better conversationalist.

Module Four: Early Communication with Families-Best Practices

Content:

  1. Create a script for calling home before or close to the first day of school.
  2. Identify those families to contact in secondary schools if numbers of students are excessive.
  3. Develop a back-to-school night whereby the initial greeting sells the teacher.
  4. Practice calling family and script that is used. Reflect on results.

Module Five: First Impressions Count

Content:

  1. Share their first day opening statements to students or counselees.
  2. Strategize the best ways to gain respect and trust from their classes.
  3. Create a class discipline plan that is fair and includes student input.
  4. Identify obstacles that might exist towards these first day suggestions.

Module Six: How Emotions and Stress Effect Communication

Content:

  1. Define and understand stress responses
  2. Explore whole-hearted communication
  3. Identify empathetic feelings while communicating
  4. Exploring active listening skills
  5. Strategies dealing with angry families

Module Seven: Winning Families with Positive Conferencing Skills

Content:

  1. Identify best practice while setting up room for conferences.
  2. Explore how to be an active listener when parent shares concerns.
  3. Create opportunities for families to share their response to your report.
  4. Identifying best practice for any virtual conferences.

Module Eight: Best Practice for Conflict Situations

Content:

  1. Identifies real-life situations that could lead to conflict.
  2. Analyzes and demonstrates negotiation skills to create a win-win
  3. Demonstrates strategies to prevent and manage conflict with communication skills.
  4. Reflect on previous conflicts and share what went wrong.

Module Nine: The Art of Collaboration

Content:

  1. Identify situations where this skill is most essential
  2. Applies skills outlined in module to everyday work situations
  3. Demonstrates communication skills that will enhance the outcomes to group discussions.
  4. Reflect on current situations that are group-related

Module Ten: Communication Stances

Content:

  1. Define the four main types of stances
  2. Analyze each one and how they impact communication
  3. Recognizes different behaviors exhibited by each stance.
  4. Reflect on their own style in light of their core personality
Important Information

Online 3-graduate credit courses are 13 weeks in length.

On-site weekend courses are held Friday evening from 6:00pm-9:00pm and Saturday/Sunday, 8:30am-5:30pm.

Weekday courses are Monday-Friday from 8:00am- 6:00pm.

It is the responsibility of the student to check with their state, county, district, or school to ensure that all requirements are being met by the course you're taking.  

Check the Partner Universities page for specific university information as well as course numbers which are specific to the university partner. 

Students are required to purchase their own textbook, the information for which can be found here. If no book is required it will be specified on the list. We have copies of many of the textbooks should you wish to purchase directly from TEI. 

Professional development (PD) participants receive a certificate of completion from TEI for 45 hours of PD credit for face to face classes and 60 hours of PD credit for online classes. These certificates are mailed within one week of the end of the class and reflect the course title, dates of attendance, and credit hour information. 

Student Academic Integrity
Participants guarantee that all academic class work is original. Any academic dishonesty or plagiarism (to take ideas, writings, etc. from another and offer them as one's own), is a violation of student academic behavior standards as outlined by our partnering colleges and universities and is subject to academic disciplinary action.