To ensure the safety of our students and faculty during the coronavirus (COVID-19) outbreak, we have decided to use Zoom as an alternate method of delivery for our upcoming on-site classes. Our goal is to keep our students, faculty, and staff safe, while still providing TEI’s engaging and unique experience that you know and love.
I am enrolled in an on-site class. Will my class be cancelled?
No, our on-site classes will not be cancelled. Instead, our on-site classes will be offered through Zoom. All seat time and hours will remain the same.
Which on-site classes will be offered through Zoom?
All of our September, October, and November on-site classes will be held on Zoom. Classes beginning after November may also be held on Zoom, but an official decision will be made closer to when the classes begin, using the most up-to-date information available. All students will be made aware of the location of their class as soon as possible.
What is Zoom and how does it work?
Zoom is an online platform for video conferencing. It is reliable and easy to use. You can learn more on the Zoom website.
What should I expect in a Zoom class?
All students enrolled in an on-site class will receive an email from TEI during the week that their class is scheduled to begin. The email will contain a Zoom tutorial and a set of instructions on how to access their class. Students will receive an email from their instructor containing a link, which will direct students to their online class meeting. The link will be emailed on the day that class is scheduled to begin.
If my on-site class is being offered through Zoom, will I still receive credit for taking a classroom-based/face-to-face/on-site class?
Yes, even though our on-site classes are temporarily being offered through Zoom, they are still considered on-site classes, and students will receive classroom-based/face-to-face/on-site credit.
Do I need to create a Zoom account?
No, you do not need to create an account with Zoom or enter any personal information. You only need the link provided by your instructor.
Can I access my Zoom class on my phone or tablet?
Yes. In addition to the call-in feature, a free Zoom app is available in the App Store and the Google Play Store.
Instructions on how to download the Zoom app and how to access a class meeting will be included in the instruction email referenced above.
I’m not great with technology. What should I do if I can’t figure out how to use Zoom?
TEI staff will be available to answer any questions and offer technical assistance during business hours and during class time, including Friday evenings and weekends.
Are you offering refunds for on-site classes that have been moved to Zoom?
No, our refund policy will remain the same:
Students who drop their course will receive a refund, minus the $50 deposit. The $50 deposit is nonrefundable, but it will remain on their account as a credit, which can be used as a deposit for a future class or it can be applied to any outstanding balance.
Students who drop their course within two weeks of its start date will receive a refund, but they will be charged a $50 cancellation fee, in addition to the nonrefundable $50 deposit. The $50 deposit will remain on their account as a credit, but the $50 cancellation fee will not.